Q What does my eye store cost?
A my eye store charges a low, flat monthly fee. There is no set up fee and we do not revenue share.
Q How do I get started?
A Contact us at 952-463- 1200 or [email protected] to speak to a my eye store representative. Fill out some simple paperwork, set up an hour for staff training, approve products and pricing, place a button on your website and Go Live!
Q How long does it take?
A Your web store can be built and running within 2 to 4 weeks.
Q Do I need to buy any hardware or software?
A No additional technology purchases are required for my eye store. We host and manage everything through our “Cloud.”
Q Do I need to change my website?
A The only addition you will need to make to you current website is to provide a clickable link to your web store on your home page.
Q What if I don’t have a website?
A If you are interested, we can build a website for you or you can offer a link to your online store on your Facebook page.
Q What kind of support do you provide?
A We offer ongoing support for training, products, pricing, fulfillment and other needs your practice may have as it relates to your online store. You will have a dedicated customer relationship manager.
Q Do you provide ongoing communication with my patients?
A We communicate with your patients via emails that use your practice name. Your patients will be notified when their order has been received and shipped, and will be provided a tracking number to track their product. They will also be advised of any backorders of product. Our system also has the ability to send email blasts to registered patients at your request.
Q How does the contact lens verification process work?
A When a contact lens order is placed, an email is sent to the practice with the order and patient information for verification. If it is approved by the practice, the order will be processed and contact lenses will be shipped to the patient’s home. If the order is denied, the patient will be notified with an email explaining why their order cannot be processed.
Q How does my practice stay informed on the activity of my store?
A Your web store has a Practice Administration site from which you can monitor all orders, patients, products, etc.
Q Who manages the product selections and pricing on my store?
A You completely control your product portfolio and product pricing. We show you how easy it is to keep your pricing up to date in real time.
Q If I am a manufacturer or vendor how can I participate with my eye store?
A Please contact our office at 952-463- 1200 or [email protected]
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